Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System

Description

Support Genix is a powerful, AI-powered helpdesk plugin for WordPress, designed to simplify customer support management with intelligent automation. Manage support tickets in one place, boost productivity with AI-powered reply generation, create knowledge base docs with AI and enhance customer satisfaction with 24/7 automated chatbot support.

Whether you’re running a small business or managing a large WooCommerce store, Support Genix helps you track and resolve customer support tickets with ease. With unlimited tickets, agents, and customers, plus advanced AI features, custom fields, and automated notifications, you’ll never miss an important issue again.

🚀 Why Businesses Choose Support Genix

Support Genix is a great alternative to Freshdesk, Zendesk, Helpscout, Clickdesk, Awesome Support, and Fluent Support—offering enterprise-level features at a fraction of the cost, with no per-agent pricing and lifetime plans available.

Perfect for e-commerce stores, digital product sellers, agencies, SaaS companies, educational platforms, membership sites etc.

👇 A few helpful links here to get started

🔎 Learn More | 📄 Documentation | 📍 Roadmaps | 🚀 Explore Pro

🤖 AI-Powered Features (New!)

Transform your support workflow with cutting-edge artificial intelligence:

• Help Me Write – Generate professional ticket replies in seconds with AI assistance, reducing response time by 60%.
• AI-Powered Chatbot – Provide instant answers 24/7 from your knowledge base, reducing ticket volume by 40%.
• AI Writing Assistant – Create comprehensive help documentation 10x faster using OpenAI and Claude.

⚡ Core Features That Scale With You

• Unlimited Everything – No restrictions on tickets, agents, or customers. Scale without limits or extra costs.
• Knowledge Base Management – Build a self-service help center that empowers customers to find answers instantly.
• Email to Ticket Conversion (Pro) – Automatically convert incoming emails into organized support tickets.
• Advanced Integrations (Pro) – Connect with WooCommerce, WhatsApp, Slack, Envato, Tutor LMS, and more.
• Smart Documentation Suggestions (Pro) – Automatically suggest relevant help articles while customers create tickets.
• Support Tickets Report – Track ticket activity, response performance, and user interactions.
• Knowledge Base Analytics – Track user engagement, content performance, and search behavior.
• AI-Powered Chatbot Analytics – Track chatbot performance and optimize your automated support strategy.
• Complete Customization – Custom fields, ticket categories, role-based permissions, and branding options.

▶️ Video Tutorial

Watch this video tutorial and learn how to set up a professional support ticket management system in WordPress that keeps your customers happy and your customer support team efficient.

❤️ Free Features

AI-Powered Tools

• Help Me Write (AI Reply Assistant) (New)
• AI-Powered Chatbot (New)
• AI Chatbot Analytics & Tracking (New)
• AI Writing Assistant for Knowledge Base (New)
• Chatbot-Only Documentation Mode (New)
• Smarter Knowledge Base Analytics (New)

Ticket Management

• Unlimited Tickets
• Ticket Categories
• Ticket Custom Fields
• Ticket Priority System
• Ticket Status
• Ticket Transfer
• Support Tickets Report
• Undo Feature for Agents
• Category Order Management
• Automatic Agent Assignment

Knowledge Base & Documentation

• Knowledge Base Management (New)
• Knowledge Base Layout & Style Customization (New)
• Full Site Editing (FSE) Support
• BetterDocs Migration Tool

Team & User Roles

• Unlimited Agents
• Unlimited Customers
• Agent Roles & Permissions
• Multiple Role Assignment

Communication & Workflow

• Email Notifications
• Saved Replies
• Filters & Sorting

Integrations & Compatibility

• Envato Marketplace Integration
• Fluent Support Migration Tool
• Multisite Support
• WPML Compatibility
• Multilingual Support

Setup & Design

• Setup Wizard
• Fully Responsive Design

🔥 Pro Features

AI & Automation

• Ticket Creation via Chatbot (New)
• Smart Documentation Suggestions (New)
• Auto Close Inactive Tickets
• Auto-Trash & Auto-Delete Tickets
• Conditional Logic for Custom Fields (New)

Ticket Management

• Email to Ticket Conversion
• Mailbox Binding & Management (New)
• Ticket Transfer Between Mailboxes
• Ticket Tagging System
• Ticket Hotlink Sharing
• Customizable Text Editor Height

Integrations

• WooCommerce Integration
• Easy Digital Downloads (EDD) Integration
• WhatsApp Integration
• Slack Integration
• FluentCRM Integration
• Tutor LMS Integration
• BetterDocs Integration
• Webhook Integration (Incoming & Outgoing)

Analytics & Performance

• Performance Insights
• Weekend & Holiday Settings

User Access & Login

• Login with Google & Envato

👉 Explore the full power! Upgrade to Support Genix Pro.

🤝 Why Businesses Choose Support Genix

🚀 Effortless Ticket Management
Stay organized and on top of your customer service with an intuitive, easy-to-use ticket management system. Track, prioritize, and manage support tickets in real-time, ensuring no customer query goes unanswered.

🛠️ Customizable Support System
Tailor your support process or help desk software to your exact needs. Add custom ticket fields, define ticket categories, and set up personalized email notifications to streamline communication with both customers and the support management team.

👥 Multi-Agent Support
Collaborate with your team efficiently. With Support Genix ticketing plugin, multiple agents can work on tickets simultaneously, improving response time and ensuring customer issues are resolved quickly and professionally.

📱 Email Notifications & Auto-Updates
Keep everyone informed with automatic email updates. Agents receive notifications when new support tickets are created or when there’s an update, ensuring prompt attention to every customer support request.

❤️ Support Genix Lite Features

AI-Powered Tools:

✅ Help Me Write (New) – AI-powered assistant that generates professional ticket replies in seconds, helping agents respond 60% faster while maintaining consistent tone and quality across all customer interactions.

✅ AI-Powered Chatbot (New) – Handle repetitive questions with a smart AI Chatbot that delivers instant answers from your knowledge base, reducing ticket volume by 40% while providing 24/7 automated support.

✅ AI Chatbot Analytics (New) – Track chatbot performance with detailed metrics on queries, successful answers, and user interactions to optimize your automated support strategy and identify knowledge gaps.

✅ AI Writing Assistant for Knowledge Base (New) – Use built-in AI from OpenAI & Claude to craft or improve help articles in just a few clicks, generating professional documentation 10x faster than manual writing.

✅ Chatbot-Only Documentation Mode (New) – Make selected documentation accessible only via the chatbot, creating guided support experiences while keeping certain articles private from public search.

✅ Smarter Knowledge Base Analytics (New) – See which docs perform, what users search, and where they get stuck — all from one smart, centralized dashboard with actionable insights.

Ticket Management:

✅ Unlimited Tickets – Handle an unlimited number of tickets effortlessly—no limits on the amount of support you can provide.

✅ Ticket Categories – Organize tickets by category, helping your team prioritize and manage support requests more efficiently.

✅ Ticket Custom Fields – Customize your ticket forms to collect the exact information needed for faster resolution of customer queries.

✅ Ticket Priority System – Set and filter tickets by priority levels to ensure critical issues receive immediate attention.

✅ Ticket Status – Track ticket progress with customizable status labels like “New”, “In Progress”, “Re-open”, “Active”, “Inactive”, “Closed”, and “Trashed”.

✅ Ticket Transfer – Quickly reassign tickets to the most suitable agent or department for faster issue resolution.

✅ Support Tickets Report – Gain deeper insights into your support management performance with comprehensive reports to measure efficiency and team productivity.

✅ Undo Feature for Agents – Allow agents to undo replies and notes before finalizing, preventing mistakes and improving accuracy.

✅ Category Order Management – Easily reorder support ticket categories with drag-and-drop functionality for better organization.

✅ Automatic Agent Assignment – Automatically assign tickets to agents based on predefined assignment rules. If no agent is initially assigned, the system will automatically assign the ticket to the first replying agent.

Knowledge Base & Documentation:

✅ Knowledge Base Management (New) – Quickly create and organize help docs with categories, tags, and authors so users can find answers fast, reducing support workload significantly.

✅ Knowledge Base Layout & Style Customization (New) – Style your knowledge base with quick customization options for layouts, colors, and width effortlessly without touching code, matching your brand perfectly.

✅ Customizable Layouts + FSE Support – Display docs in grid, masonry, or list view. Fully compatible with both classic and Full Site Editing themes for maximum flexibility.

✅ BetterDocs Migration Tool – Seamlessly transfer all your documentation from BetterDocs to Support Genix Knowledge Base with one-click migration, preserving categories, tags, and article structure.

Team & User Roles:

✅ Unlimited Agents – Add as many agents as needed to support your team’s growth, with no restrictions on user access.

✅ Unlimited Customers – Serve an unlimited number of customers, allowing your business to grow without support system limitations.

✅ Agent Roles & Permissions – Assign specific roles and permissions to agents, ensuring smooth management and team collaboration.

✅ Multiple Role Assignment – Assign multiple roles to users simultaneously for flexible permission management across teams.

Communication & Workflow:

✅ Email Notifications – Get instant email notifications for every new ticket and update, ensuring you never miss an important request.

✅ Saved Replies – Save time with pre-written replies for common questions, speeding up responses and maintaining customer satisfaction.

✅ Filters & Sorting – Easily filter and sort tickets to quickly find what you need, keeping your support organized and streamlined.

Integrations & Compatibility:

✅ Fluent Support Migration Tool – Import all tickets, customers, and conversation history from Fluent Support with our automated migration tool for easy platform switching.

✅ Multisite Support – Full compatibility with WordPress Multisite networks for managing support across multiple sites.

✅ WPML Compatibility – Support Genix integrates with WPML, making it easy to run multilingual support systems for global customers.

✅ Multilingual Support – Easily translate the plugin into any language using your preferred translation tool or system. It’s fully compatible with popular translation plugins, ensuring seamless localization for global users.

Setup & Design:

✅ Setup Wizard – Quick and easy setup process with guided wizard for faster onboarding and configuration.

✅ Fully Responsive Design – Access and manage tickets from any device, thanks to Support Genix’s fully responsive design.

🔥 Premium Features (Support Genix Pro)

AI & Automation:

✅ Ticket Creation via Chatbot (New) – Allow customers to create support tickets directly from the chatbot interface when their questions require human assistance, ensuring seamless escalation with full conversation context.

✅ Smart Documentation Suggestions (New) – Display relevant help articles from your knowledge base automatically while customers create tickets, empowering self-service and reducing incoming support volume by up to 40%.

✅ Auto Close Inactive Ticket – Automatically close resolved tickets after a set period, keeping your online helpdesk clean and your workflow organized without manual intervention.

✅ Auto-Trash & Auto-Delete Tickets – Automatically clean up old or resolved tickets after a set period, keeping your helpdesk organized and database optimized for better performance.

✅ Conditional Logic for Custom Fields (New) – Create dynamic ticket forms with fields that appear or disappear based on user selections, collecting exactly the information you need without overwhelming customers.

Ticket Management:

✅ Email to Ticket Conversion – Convert incoming emails into tickets automatically via email piping, streamlining your support workflow and reducing manual input for faster response times.

✅ Mailbox Binding & Management (New) – Associate specific email addresses directly with support tickets, enabling organized multi-mailbox management, automatic routing, and department-based email handling.

✅ Ticket Transfer Between Mailboxes – Move tickets across different mailbox categories for better organization, departmental routing, and workload distribution across your support team.

✅ Ticket Tags – Organize and prioritize tickets better with customizable tags for quick sorting and easy identification of various customer queries and issue types.

✅ Ticket Hotlink – Provide customers with secure, one-click access to their tickets directly. Each hotlink automatically logs the customer into the support portal, allowing them to view and manage their tickets without manually signing in.

✅ Customizable Text Editor Height – Adjust the initial height of the text editor to match your team’s preferences for more comfortable ticket creation and reply workflows.

Integrations:

✅ Webhook Integration – Integrate with external services like Zapier, HubSpot, and more, improving communication and automating ticket updates across your entire tech stack.

Analytics & Performance:

✅ Performance Insights – Schedule automated performance reports at your preferred frequency—hourly, daily, weekly, monthly, or custom intervals. Track key support metrics delivered directly to your inbox to drive data-informed decisions.

✅ Weekend & Holiday Settings – Set special hours for weekends and holidays, ensuring smooth support management during off hours with automated away messages and schedule control.

User Access & Login:

✅ Login with Google & Envato – Easily log in to Support Genix using your Google or Envato account, saving time and simplifying access for both agents and customers.

More:

✅ Priority Support – Get priority support from our team of experts with faster response times and dedicated assistance for Pro customers.

More features and enhancements are coming on regular updates! 🚀 Upgrade today to unlock all these powerful tools and future enhancements that will take your customer support to the next level!

👉 Explore the full power! Upgrade to Support Genix Pro.

⚡ Powerful Integrations Available in Support Genix

Supercharge your support system with seamless connections to the tools you already use! From instantly verifying purchase codes to seamlessly communicating with customers on your favorite tools, these integrations make managing customer queries faster, smarter, and more efficient than ever before. 🚀

🛒 Connect Your Digital Marketplace

• Envato Marketplace Integration – Easily verify purchase codes from Envato, ThemeForest, and CodeCanyon, streamlining support for digital product customers.

💬 Reach Customers Wherever They Are

• WhatsApp Integration (Pro) – Support customers on WhatsApp with automatic ticket creation, enabling seamless customer service directly through the plugin.
• Slack Integration (Pro) – Stay connected with real-time ticket updates via Slack, keeping your support management team informed and enhancing collaboration.

💡 Seamless eCommerce Support

• WooCommerce Integration (Pro) – Easily manage WooCommerce customer queries and orders directly within Support Genix for a smoother experience.
• EDD Integration (Pro) – Simplify support for digital product sales with Easy Digital Downloads integration, offering smoother ticket management.

🎯 Amplify Your Marketing & Learning Tools

• FluentCRM Integration (Pro) – Connect Support Genix with FluentCRM, enabling efficient CRM management of customer relations and communications directly from your CRM.
• Tutor LMS Integration (Pro) – Simplify your learning management system’s support ticketing with Tutor LMS integration, managing tickets for students, courses, and instructors in one place.

📉 Reduce Ticket Volume Automatically

• BetterDocs Integration (Pro) – Empower customers to solve their own problems with an integrated knowledge base that suggests relevant articles before tickets are created.

Each integration works flawlessly out of the box, with no complicated setup or technical expertise needed. With these powerful connections, your team can work more efficiently, and your customers get a smooth, hassle-free support experience that increases overall customer satisfaction.

👉 Explore the full power! Upgrade to Support Genix Pro.